Heuristic Evaluation - Mercer University Website
Heuristic Evaluation Ratings:
0 - No Usability Issue
1 - Cosmetic Issue
2 - Minor Usability Issue
3 - Major Usability Issue; Important to Fix
4 - Usability Catastrophe; Imperative to Fix
#1: Visibility of system status
Rating: 0
The University of Mercer's website demonstrates effective user communication and minimizes the likelihood of navigational errors. A visitor to your website shouldn't have to perform any research to learn about the organization from the minute they arrive. The user may read the most recent news and accomplishments that the university and its students have made on the homepage. The university displays its awards and accomplishments from reputable sources including the Peace Corps, Gilman Scholarship, US News & World Report, and others.
#2: Match between system and the real world
Rating: 2
Fast access to popular weblinks on the Mercer university website is made possible by the menu options. Without having to seek up a word's explanation, visitors of their website Ensure may comprehend meaning. Mercer, in my opinion, can do better. Never presume that your users' knowledge of terms or concepts corresponds to your own.
Improvements: I recommend adding a "current student" tab to the menu options. First-year students will benefit from this by finding Canvas, email, and other resources more quickly.
#3: User control and freedom
Rating: 0
Users may maintain control of the system and prevent becoming stranded and feeling frustrated by using the many options on the top toolbar on the Mercer menu. The user may quickly go to a variety of sites. The search tool enables the user to design personalized searches and retrieves any content that is closely related to the search.
#4: Consistency and standards
Rating: 0
Mercer's taskbar menu sustain uniformity within a single product or a family of related items (internal consistency). They provide small chunks of information to their users. Consistency and standards are essential for developing applications that make sense to users, according to the fourth of Jakob Nielsen's ten heuristics, which is followed by Mercer University.
Improvements: Providing additional tab for current students and facility would benefit their users.
#5: Error prevention
Rating: 0
The phrase "user error" suggests that the user is to blame for making a mistake. It is the responsibility of the designer for making it too simple for the user to make the mistake. Therefore, correcting user mistakes does not include lecturing users, pleading with them to try more, or providing them with additional in-depth training. By offering useful limitations and advantageous defaults, the Mercer website prevents lapses.
Improvements: N/A
#6: Recognition rather than recall
Rating: 0
By making items, activities, and alternatives accessible, Mercer has reduced the user's memory burden. Information from one area of the interface to another shouldn't need the user to remember it. Field labels and menu items, for example, should be clearly visible or simple to find while using the design. To assist consumers in finding their designation, Mercer offers a straightforward design with essential phrases or words.
Improvements: N/A
#7: Flexibility and efficiency of use
Rating: 0
To assist consumers in finding their designation, Mercer offers a straightforward design with essential phrases or words. As the university's informational homepage, this site has few options for users to customize its content. In the search engine, users may design their own searches. The users will be able to see all the data associated with their search term or phrase thanks to this function.
Improvements: N/A
#8: Aesthetic and minimalist design
Rating: 0
Any UX professional's work should have a strong signal-to-noise ratio in terms of both content and page design. Mercer offers the ideal ratio, enables users to access information, and aids with efficient page navigation. Users are not diverted from the information they need by superfluous items. In order to serve the main objectives, they prioritize the content and features.
Improvements: All target audiences would significantly improve with the addition of a couple additional main components.
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